Terms & Conditions

Welcome to Yehwo.com! These Terms & Conditions govern your use of the Yehwo website (hereafter referred to as “the site”) and your purchase of products from Yehwo. By using the site and making a purchase, you agree to comply with and be bound by these terms. If you do not agree with these terms, please refrain from using the site.

Store Name: Yehwo
Website URL: Yehwo.com
Products Offered: Cosmetics, Ladies Bags, Women’s Clothing, Watches
Business Address: Block 8, Bathiland Street 31, Plot C-46, Maxinine Floor Karachi
Contact Number: +923112274709
Customer Support Email: support@yehwo.com

1. General Information

Yehwo offers a wide range of products including cosmetics, ladies’ bags, women’s clothing, and watches. We are committed to providing high-quality products and exceptional service. By using this website, you agree to the terms outlined in this document.

2. Product Information and Availability

We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, the availability of products may vary, and we reserve the right to modify or discontinue items without notice. If a product is out of stock after an order is placed, we will notify you and offer an alternative or a refund.

3. Pricing and Payment

Prices: All prices listed on the site are in Pakistani Rupees (PKR) and are subject to change without prior notice. Prices are exclusive of any applicable taxes unless specified.
Promotions: Occasionally, we may offer promotions such as free shipping, discounts, or limited-time offers. These promotions are valid for a specified period and may be subject to terms and conditions outlined at the time of the promotion.
Payment Methods: We offer the following payment methods for your convenience:
- Cash on Delivery (COD): Pay for your order when it is delivered to your doorstep.
- Secure Online Payment: Credit/debit card transactions processed securely.

4. Order Confirmation and Delivery

Order Confirmation: Upon placing an order, you will receive an order confirmation email. This is an acknowledgment of your order but not a guarantee of product availability. Once your order is processed and shipped, we will send you an update with tracking information.
Delivery Duration: All orders are typically delivered within 4 to 6 days. Delivery times may vary based on your location and product availability.
Shipping Costs: We are currently offering free shipping on all orders as part of our promotional offer. This may change after the promotion ends, so please review your checkout page for shipping details at the time of your purchase.
Delivery Location: Yehwo.com offers delivery across all of Pakistan. No matter where you are, we ensure your order reaches you within the specified time frame.
Shipping Delays: While we make every effort to fulfill orders promptly, delivery may be delayed due to factors beyond our control, such as weather conditions, courier delays, or strikes. We will notify you of any significant delays.

5. Returns and Refunds

At Yehwo, we want you to be fully satisfied with your purchase. We offer a 15-day free return policy for all products, under the following conditions:

The product must be in its original, unused condition with all tags and packaging intact.
The return request must be made within 15 days from the date you received the product.
Products on sale or discounted may have different return policies as indicated on the product page.

Return Process: To initiate a return, please contact our customer service team via email at support@yehwo.com or call us at +923112274709. We will guide you through the return process.

Refunds: Once the returned item is received and inspected, your refund will be processed to the original payment method. Please note that refunds may take 5-7 business days to appear on your statement, depending on your bank or payment method. If you paid via Cash on Delivery (COD), the refund will be processed via bank transfer or store credit, based on the available options.

6. Privacy and Security

We respect your privacy and are committed to protecting your personal information. All data you provide to us, including payment details, is securely processed. For more details, please refer to our Privacy Policy.

7. Account Creation and Security

Creating an account on Yehwo.com is optional but allows you to track your orders and access exclusive offers. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. If you believe your account has been compromised, please contact us immediately.

8. Use of the Website

By accessing or using our website, you agree to use the site only for lawful purposes and in accordance with these Terms & Conditions. You agree not to engage in any activity that disrupts or interferes with the functionality of the website or the services we provide.

9. Modifications to Terms

Yehwo reserves the right to modify, update, or change these Terms & Conditions at any time. Changes will be posted on this page with the most recent update date. Your continued use of the website following any changes constitutes your acceptance of the new terms.

10. Limitation of Liability

Yehwo is not liable for any damages arising from the use or inability to use the website, products, or services. We do not guarantee the accuracy or completeness of any content, and we are not responsible for any third-party content linked to from our website.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from the use of the site or the products will be subject to the exclusive jurisdiction of the courts of Pakistan.