Frequently Asked Questions (FAQs)
Welcome to the Yehwo FAQ section! Here, we’ve gathered answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us at support@yehwo.com, and we’ll be happy to assist you.
1. What products do you sell?
At Yehwo, we offer a wide range of premium products, including:
- Cosmetics: High-quality makeup and skincare products to enhance your natural beauty.
- Ladies’ Bags: A curated collection of stylish and versatile bags for every occasion.
- Women’s Clothing: Trendy, comfortable, and fashionable clothing for modern women.
- Watches: Elegant and timeless timepieces to complement your style.
2. How do I place an order?
Placing an order on Yehwo is easy! Simply browse through our categories—cosmetics, bags, clothing, or watches—add the items you want to your cart, and proceed to checkout. You’ll be asked to provide your shipping information and select your preferred payment method. Once completed, you’ll receive an email confirming your order.
3. Do you offer free shipping?
Yes! We’re currently offering free shipping on all orders within Pakistan as part of our promotion. This applies to all products in our store, including cosmetics, bags, clothing, and watches. There are no minimum purchase requirements to qualify for free shipping!
4. How long will it take for my order to be delivered?
We process and ship all orders within 1-2 business days, and delivery typically takes 4 to 6 days. Please note that delivery times may vary slightly depending on your location within Pakistan. You’ll receive a tracking number as soon as your order is dispatched, so you can follow its journey to your doorstep.
5. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) as a payment option. This allows you to pay for your order when it arrives at your doorstep, providing you with more convenience and security when shopping online.
6. Can I return or exchange my order?
Yes! We offer a 15-day free return policy on all products. If you’re not completely satisfied with your purchase, you can return it within 15 days from the date of delivery for a full refund or exchange. The returned items must be unused, in original condition, and in their original packaging. For more details, please visit our Refund and Returns Policy page.
7. How do I initiate a return or exchange?
To initiate a return or exchange, simply log into your account on Yehwo.com and submit a return request. If you don’t have an account, you can contact our customer service team directly at support@yehwo.com. Once your return is approved, our self-store riders will schedule a convenient pickup for the return, so you don’t have to worry about shipping it back yourself.
8. Are there any products that cannot be returned?
For hygiene and safety reasons, the following products cannot be returned unless defective:
- Opened or used cosmetics
- Used watches or jewelry
- Intimate clothing or swimwear (if applicable)
If you receive a defective or damaged product, please contact us immediately, and we will arrange for a replacement or refund.
9. Can I track my order?
Yes! Once your order is dispatched, we will send you an email or SMS with a tracking number. You can use this number to track your order through the courier’s website or reach out to our customer support team for updates.
10. Do you deliver outside of Pakistan?
Currently, we deliver only within Pakistan. We are working on expanding our delivery options in the future, so please stay tuned for updates.
11. What should I do if I don’t receive my order on time?
If your order hasn’t arrived within the expected delivery time frame of 4 to 6 days, please contact our customer support team at support@yehwo.com. We will track your order and resolve the issue as quickly as possible.
12. Can I change or cancel my order after it has been placed?
Once your order is placed, we begin processing it immediately to ensure quick delivery. Unfortunately, we are unable to modify or cancel an order after it has been submitted. However, you can always return the product within 15 days if it doesn’t meet your expectations.
13. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are always working to improve our services, and this may be a feature we offer in the future.
14. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to our customer support team via email at support@yehwo.com. We strive to respond to all inquiries within 24 hours on business days.